Audience: Program Administrators, Auditors
Applies To: Programs that pay for Snugg jobs
Overview
Programs have consistently asked for better control over which jobs count toward their paid subscription totals. Today, jobs are considered billable as soon as they are created—even if no audit is performed. To address this, we are introducing the Start Audit feature, giving auditors a clear way to signal when an audit begins and when a job should be counted toward the program’s paid job total.
This feature is only available for programs that pay for jobs and can be enabled or disabled per program by Contacting Snugg Pro. It is not available for individual companies, programs where the company pays for jobs, or jobs that are not part of a program.
What’s Changing
1. New “Start Audit” Button
When a job is first created, it will enter a Pre‑Audit Start state. In this state:
A Start Audit button appears prominently at the top of the job.
The auditor must click Start Audit before full job functionality becomes available. All Input fields and job header data is available before starting the audit.
Clicking the button immediately:
Confirms the auditor’s intent to perform an audit
Marks the job as billable (meaning it will count towards the pre-paid job allotment)
Unlocks all job sections and features
Records the audit start timestamp and auditor ID in the Activity Feed
Pre‑Audit Start State Restrictions
To prevent accidental billing, newly created jobs will have limited access until the audit is formally started.
Only the following are available:
Job Header
Input screens
The following are restricted:
CSV export
All navigation items (except Input) are disabled
Hover tooltips explain that the audit must be started
Clicking a restricted section triggers a confirmation dialog explaining how to unlock the feature
This ensures no billable functionality is used until the auditor explicitly starts the audit.
Post‑Audit Start State (After Clicking Start Audit)
Once the Start Audit button is clicked:
All navigation items become enabled
CSV export becomes available
API endpoints requiring a billable job are unlocked
Audit start metadata (timestamp + auditor ID) is logged
Job is now counted toward the Program’s paid job count
There is an End Audit button available for 8 hours to record the time the audit was completed.
End Audit Button (New)
After starting the audit, auditors will also see an End Audit button.
This button:
Is available for 8 hours after the audit begins
Allows the auditor to record the completion timestamp for the audit
Adds the end‑audit timestamp to the Activity Feed for reporting and traceability
Does not change billing status (the job is already billable once the audit is started)
The End Audit button is optional but strongly recommended, as it improves reporting accuracy and supports downstream analytics.
What Jobs Are Not Affected
The Start Audit workflow does NOT apply to:
Job Templates
Sample Jobs
Job Snapshots
Jobs that have already been billed
Jobs already past the pre‑audit state
These job types remain accessible exactly as they do today.
Program Configuration
Contact Snugg Pro to enable/disable this feature per program.
However:
It can only be enabled for programs that pay for jobs
It cannot be turned on for programs that do not pay for jobs
A program administrator must request this
API Compliance
Matching UI restrictions, API access is limited for jobs in a Pre‑Audit Start state. Endpoints tied to billable functionality will return restricted‑access responses until the job is marked billable.
Quality Assurance Coverage
This feature has been thoroughly validated across:
UI restrictions and unlock behavior
Confirmation dialogs
Activity feed logging
API enforcement
Billing triggers / paid job counts
Reporting & logs for audit traceability
Documentation updates for internal and external users
Why This Matters
Programs will no longer be charged for jobs that never result in an audit. Auditors gain a simple, clear workflow, and Programs gain more predictable invoicing and fewer accidental billable job creations.
If you have questions about enabling this feature for your program, please contact your Snugg representative through our support channel.