What inputs should I capture to accurately model a home?
The data in the input screens is used to calculate base values, base usages, base loads, etc. They are also used to calculate air volume, attics, foundations, and walls. So the more information you provide, the more accurate your results will be.
Even if you are not going to recommend some items, the base values are important. If you really must cut down on data collection, the appliances, lights, and doors have the least impact for base values, but to fine tune the results even those are important.
How and when should I refresh the Snugg Pro app?
It's a good practice to refresh the app occasionally and to clear the browning history in Chrome as well. It is also necessary to refresh after you have had support make changes for you.
The easiest way to refresh is to use the half circle arrow to the right side of the url field.
Which mobile devices to you support?
Snugg Pro is compatible with most mobile devices - tablets, iPads, phones. It is suggested that any device that is compatible with Mobile Safari or Chrome for Mobile will be compatible with Snugg Pro. Mobile Device Compatibilities
What is the required Internet browser?
Google Chrome.
Please do not use Internet Explorer, or FireFox to run the Snugg Pro app. Both of these browsers cause errors in the program and in some instances will cause it to stop functioning. Mobile Safari and Chrome for Mobiles may be used.
Google Chrome is free.
When do I model the job?
The first model should be after you have finished with the input screens, this will calculate the recommendations, estimated cost, savings, and SIR.
Model again after you have made edits to the recommendations. It is important to model the job if any of the data fields have been changed. You can edit text, notes, and photos without have to model again.
It is especially important to do another model right before you create an XML file.
How much does Snugg Pro cost?
There is no cost or obligation to create an account for Snugg Pro. Each account comes with two free sample jobs that may be used for training and testing.
Once you "Create a New Job" you will be required to enter your credit card for billing. Jobs are priced at $30 per audit address.
If you are part of an efficiency program, the price and method of billing may change. Please contact your program administrator, or our customer support for additional info.
How much will I pay if I need to model the same home more than once?
You only pay for the job creation, this allows you to adjust and re-run the model as many times as necessary for that home.
How will I be invoiced?
Snugg Pro does not invoice jobs, your credit card on file will automatically be charged weekly for all jobs completed the previous week. You will then be emailed an itemized payment receipt.
Can I delete a job created in error?
We can delete a job for you if it has not been modeled yet or billed yet. Please contact us for assistance.
How do I perform audits without an internet connection?
An internet connection is required for saving data in the app. If you are in the field without a connection, use our field sheets to collect the needed info. We also have limited off-line support - please read this article carefully. Offline App Support
What do the audit reports look like?
You can see sample audit reports on either of the two free jobs that come with your account. You may also enter your own logo and information to customize the look of these free jobs. Click to see a sample Colorado audit or a sample New York audit.
Is there a free trial?
In this version of Snugg Pro, you receive two free sample jobs when you create an account. You can experiment with these jobs as long and as often as you like. These jobs are for evaluation and training purposes only. A large 'Sample' watermark will appear on the homeowner report.
Once you are ready to "create a new job" then you will be asked for a credit card for billing.
How long does it take to do an audit?
If you are entering data that you have already collected, and inputing detailed utility bills, it takes about 20 minutes or less to complete the input fields.
If you're doing a full blower door and thermal scan and inserting pictures and writing copy from scratch, it might be 3 to 4 hours.
Many auditors who have their templates setup are doing comprehensive audits in about two hours.
Can I use Snugg Pro outside of the US?
Due to the weather data and other databases that Snugg Pro uses for modeling, the app can only be used within the US 50 states, we currently do not have databases for the US Territories. Snugg Pro is not suitable for international markets at this time.
What modeling engine does Snugg Pro use?
Snugg Pro uses the OptiMiser energy modeling engine to suggest recommendations and estimate costs and savings.