Google Chrome is the required Snugg Pro browser on desktops and laptops. We also recommend it for mobile devices, although you can use Mobile Safari on iOS.
Refresh the app:
Use the half circle arrow on the chrome bar to refresh the app.
Use the refresh button in the following circumstances -
Anytime the app seems stuck or unresponsive
If modeling has been going for more than 5 minutes. If that does not stop the modeling, contact support and ask for a reset. Be sure to start the modeling over once it has been reset.
If the data fields have been locked due to loss of internet connection, sometimes a refresh will reconnect you.
If the support team has made any admin changes for you.
job deletions
moved or re-assigned a job
changed the status of a user/admin
added or removed a user
changed the company or program on a job
Undo command:
Ctr Z (windows) or Cmd Z (mac) is a undo command. It will undo the last thing that you did on the app, for example if you deleted some data by mistake.
The Chrome Button:
The 3-bar button is usually located at the end of the url field. When that button is red or orange instead of black, it means you have a Chrome software update pending. It is also a shortcut to additional options.
Incognito Window:
Many users, especially in a Windows environment, use the Chrome Incognito window. It helps prevent conflicts if you have other browsers loaded on your machine. See the drop down menu from the Chrome button to open a “New Incognito Window”
Clear your Cache:
It is good practice to occasionally clear your cache in Chrome. If your machine seems bogged down and just isn’t performing as it should - clearing the cache usually helps. Click on settings.
Duplicate tab / duplicate view:
Sometimes if you are doing some heavy editing on a report or template, if you duplicate that view, you can jump from one tab to the other to see how your edits are showing on the report. You can also move one tab out of the chrome window and have the tabs side by side on your screen. With the job open, do a right click on the tab - and choose duplicate.
